Privacy Policy

Effective date: February 26, 2026

Terlumina, LLC (doing business as XQworkflow) is committed to protecting your privacy. This policy describes the information we collect, how we use and share it, how long we retain it, and the choices you have.

1. Information We Collect

We collect information needed to provide and improve our services, support customers, and meet legal and security requirements.

Personal and account information

Name, business email, company name, and other contact information.
Information you provide through forms on this site, such as the demo request form (name, email, company, and message).
Information related to workflow tasks and compliance activities tracked in the platform.
Support and communication history when you contact us.

Usage and technical information

IP address, browser type, operating system, and device-level metadata.
Product usage data and events that help us monitor reliability and performance.
Analytics and support tooling data from approved service providers.

2. How We Use Information

Provide, operate, secure, and improve XQworkflow services.
Respond to support requests and communicate service updates.
Understand trends and optimize user experience and product quality.
Comply with legal, regulatory, and contractual obligations.

We do not sell personal information.

Service providers: We share data with vendors that support analytics, communication, and platform operations. These include:
- Resend — processes transactional emails (e.g., demo request confirmations) on our behalf.
- HubSpot — stores contact information submitted through our demo request form for customer relationship management.
- Google Analytics 4 — collects anonymized usage data to help us understand traffic and improve the site. Only active when you accept analytics cookies.
Legal compliance: We may disclose information where required by law or to protect rights, safety, and security.
Business transactions: Data may transfer in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

4. Data Retention and Deletion

We retain data for as long as needed to deliver services and meet legal obligations.

When accounts are deleted, associated personal data is deleted within 30 days, unless law requires otherwise.
Some records may be retained for security, audit, billing, or legal compliance purposes.

5. Your Rights and Choices

Request access to, correction of, or deletion of your personal information.
Opt out of optional communications where applicable.
Request additional details regarding data handling by contacting us directly.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.